Shipping policy

SHIPPING POLICY

SUPPLIER-DIRECT FULFILLMENT

NorthCore works with supply partners that ship orders directly from their fulfillment locations. Products in the same order may arrive in separate packages. The dispatch location shown on a product or order does not change your NorthCore support coverage.

PROCESSING TIME

Orders are normally processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

ESTIMATED DELIVERY

Canada: 7–15 business days
United States: 7–15 business days
United Kingdom: 7–15 business days
Europe: 7–18 business days
Australia: 7–18 business days

These are estimates, not guaranteed delivery dates. The available estimate and shipping charge for your destination are shown at checkout. Customs processing, weather and carrier conditions may affect delivery.

TRACKING

Tracking information is emailed when your order ships. Tracking may take 2–5 days to become active after the shipping confirmation is issued.

SHIPPING FEES

Shipping charges are calculated at checkout. Free shipping may be offered for selected products or promotions.

ADDRESS ACCURACY

Please check your delivery address before placing the order. Contact northcorepayments@gmail.com immediately if a correction is needed. We cannot guarantee changes after fulfillment has started.

CUSTOMS AND IMPORT CHARGES

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Unless shown as included at checkout, these charges are the customer’s responsibility.

DELAYS, LOST OR DAMAGED PACKAGES

Delays can occur because of customs inspections, weather, carrier disruptions or high order volume. If tracking has not updated for an extended period, or the package arrives damaged, email northcorepayments@gmail.com with your order number and supporting photos when applicable.

RETURNS

Do not send products to the address printed on the shipping parcel. Approved returns must be sent to the supplier-authorized return address provided by NorthCore for the specific order. Please review our Return and Refund Policy before returning an item.

CONTACT

For shipping questions, email northcorepayments@gmail.com.