Refund policy

30-DAY RETURN POLICY

You may request a return within 30 days after receiving your order.

ELIGIBILITY

To be eligible, the item must be unused, in the condition received and in its original packaging. Proof of purchase is required.

HOW TO START A RETURN

Email northcorepayments@gmail.com with your order number and the reason for your return. If approved, NorthCore will provide return instructions and the supplier-authorized return address for your specific order.

Do not send a return to the address printed on the shipping parcel and do not return an item without authorization. Supplier return locations vary by product and fulfillment route. Unauthorized returns may not be received or refunded.

RETURN SHIPPING

Unless the product arrived damaged, defective or incorrect, return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable. If your item arrived damaged, defective or incorrect, contact us promptly with clear photos or video so we can review the issue and provide the appropriate resolution.

DAMAGED OR INCORRECT ITEMS

Inspect your order when it arrives. Contact northcorepayments@gmail.com as soon as possible if the item is damaged, defective or different from what you ordered.

NON-RETURNABLE ITEMS

Gift cards, personalized products and items that have been used, altered or damaged after delivery cannot be returned. Contact us if you are unsure whether your item is eligible.

EXCHANGES

The fastest way to receive a different item is to complete an approved return and place a new order.

EUROPEAN UNION ORDERS

Customers in the European Union may have additional cancellation or return rights under applicable law. These rights are not limited by this policy.

REFUNDS

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time.

If more than 15 business days have passed since your refund was approved, email northcorepayments@gmail.com.